Shipping, Returns & Exchanges

We are here to help.
What is your return policy?

Dr. Whitney Bowe Beauty offers a 30 day return & refund policy. We want you to be happy and in love with your products. If you are unhappy with your Dr.Whitney Bowe Beauty products please use the Returns Form here.

Please allow 5-10 business days for the refund to be processed. Reimbursement of funds will be allocated back to the original form of payment used for purchase.

How long will my order take to arrive?

We offer complimentary Standard shipping for all orders within the United States. These orders should arrive within 3–7 business days.

When will I receive my order?

All orders placed by 12p.m. EST Monday–Friday will ship the same day the order is placed. These orders usually arrive within 3-7 business days with Standard shipping. Orders placed after 1 p.m. EST on weekdays or on weekends will be shipped the next business day. Please note that shipping times may be delayed during major holidays and/or promotions.

How do I expedite my order?

For expedited shipping, please check the options at checkout. Expedited shipping in the US via Fedex and is guaranteed in 2 days. 

Express orders are via USPS and are guaranteed in 3 days. Orders can take 1-2 business days to process before they are dispatched (Monday - Friday, excluding holidays).

Do you ship internationally?

No, at present we do not ship internationally, we are focusing on our domestic, US market, at this time.

Can I place an order over the phone?

Yes, we would love to hear from you. Please reach out to us on 888-296-2441. A Dr. Whitney Bowe beauty support member will assist you with your order and any questions you may have.

Can I change the shipping address for my order

We will be happy to change the shipping address for your order! Please email our Support team by clicking here with your order number and the updated address ASAP, as we are only able to make changes to your order if it has not yet entered the packing process.

My order is missing, it says delivered, what should I do?

If your tracking information states your package has been delivered, but you are unable to locate it, we ask that you please wait at least 2 more business days before reaching out to us and to ask your neighbors or building manager to see if they have received it. Some of the carriers will mark packages as delivered before they arrive, and most missing packages will show up within our standard delivery time frame of 3- 7 business days. 

If your order still does not arrive after this time, please contact our support team within 30 days of purchase so we can assist with resolving this for you.

What if my package arrives damaged?

First of all, we apologize that your package arrived damaged. Please reach out to us at or call us at 888-296-2441 and we can assist you further.

Can I cancel or edit my order?

Please email our Support team: who can assist you with this. As long as your order has not been processed by our fulfillment team, we can change or cancel your order.

Can I return the bundle?

Kits, sets, bundles or duos are only eligible for returns if all of the pieces of the kit, set, bundle or duo are included in the return.

Do you have discounts or promo codes that I can use for my order?

At this time we do not. However, you can save 10% by signing up for auto-delivery.

Do you have an auto-delivery program?

Auto-delivery is the most convenient way for you to get the products you want delivered to you on a regular schedule. We automatically send your favorite products based upon your chosen frequency. Consistency is key in skincare to getting results, so we highly recommend this!

The service is easy to use and customizable, so you can make changes online whenever you need. Just tell us how often you want your products at checkout, and we'll take it from there. You will save 10% on all your auto-delivery orders.


You always have complete control over your orders. You can change your delivery frequency, next order date, or quantity anytime by visiting the Manage Subscriptions section located within your Account. Changes to orders can be made up until 24 hours before the next scheduled shipment date and you can cancel at any time.