Shipping, Returns & Exchanges

We are here to help.
What is your return policy?

Dr. Whitney Bowe Beauty offers a 30 day return & refund policy. If for any reason you are unhappy with your Dr. Whitney Bowe Beauty products please use the Returns Form here.

If you are outside of the 30 day return window, please contact customer service.

Please allow 5-10 business days for the refund to be processed. Reimbursement of funds will be allocated back to the original form of payment used for purchase.

How long will my order take to arrive?

We offer complimentary Standard shipping for all orders within the United States. These orders should arrive within 3–7 business days.

When will I receive my order?

All orders placed by 12p.m. EST Monday–Friday will ship the same day the order is placed. These orders usually arrive within 3-7 business days with Standard shipping. Orders placed after 1 p.m. EST on weekdays will be shipped the next business day. All orders placed on the weekend, will be shipped on the next business day.

Please note that shipping times may be delayed during major holidays and/or promotions.

How do I expedite my order?

For expedited shipping, there are a few options at checkout.

1) Ground: 3-5 business days

2) Express: 2-3 business days

3) Expedited: 1-2 business days

Depending on your order time please allow one day for processing before shipment.

Do you ship internationally?

No, at present we do not ship internationally, we are focusing on the United States at this time.

Can I place an order over the phone?

Yes, we would love to hear from you. Please reach out to us at 888-296-2441.

A Dr. Whitney Bowe beauty support member will assist you with your order and any questions you may have.

Can I change the shipping address for my order

We will be happy to change the shipping address for your order! Please contact our Support Team by clicking here with your order number and the updated address ASAP as we are only able to make changes to your order if it has not yet entered the packing process.

My order is missing, it says delivered, what should I do?

If your tracking information states your package has been delivered but you are unable to locate it, we ask that you please wait at least 2 more business days before reaching out to us. Ask your neighbors, building manager, etc. to see if they received it.

Also, some carriers will mark packages as delivered before they arrive.

Most missing packages will show up within our standard delivery time frame of 3- 7 business days. 

If your order still does not arrive after this time, please contact our support team within 30 days of purchase so we can assist.

What if my package arrives damaged?

We apologize if your package arrived damaged. Please reach out to us and we can assist you further.

Can I cancel or edit my order?

As long as your order has not been processed by our fulfillment team we can change or cancel your order. Please contact us for assistance.

Can I return the bundle?

Kits, sets, bundles or duos are only eligible for returns if all of the pieces of the kit, set, bundle or duo are included in the return.

Do you have discounts or promo codes that I can use for my order?

At this time we do not. However, you can save 10% by signing up for auto-delivery.

Do you have an auto-delivery program?

Yes. Auto-delivery is the most convenient way for you to get the products you want delivered to you on a regular schedule. We automatically send your favorite products based upon your chosen frequency. Consistency is key in skincare to getting results, so we highly recommend this!

The service is easy to use and customizable, so you can make changes online whenever you need. Just tell us how often you want your products via the drop downs and we'll take it from there. You will save 10% on all your auto-delivery orders.

You always have complete control over your orders. You can change your delivery frequency, next order date, or quantity anytime by visiting the Manage Subscriptions section located within your Account.

Changes to orders can be made up until 24 hours before the next scheduled shipment date and you can cancel at any time.